Legal · updated 1 November 2026
Terms of care
The promises we make to you, and the few things we ask of you in return.
01
Prices
Every price is written down and agreed before treatment starts. If something changes, we stop and ask first.
02
Booking and cancelling
Please give us 24 hours’ notice to move or cancel. Late cancellations may be charged at half the appointment fee.
03
Payment
Pay on the day by card, or spread treatment over £500 across 6 or 12 months with no interest.
04
Care plans
Monthly plans can be cancelled at any time. Yearly plans are refunded for any full months left.
05
Guarantees
Fillings and crowns are guaranteed for two years when you keep up your check-ups and hygiene visits.
06
Complaints
Tell any of us, or write to the practice manager. We acknowledge within 3 days and reply in full within 10.